At MAHA Treasures, we want you to love your handmade item. If something isn’t quite right, we’ll work with you to make it right while honoring the nature of artisan-made goods.
What’s Eligible for Return
We accept returns on:
- Non-custom, unused items
- Items returned within 14 days of delivery
- Products in original condition with all packaging
Return shipping costs are the customer’s responsibility unless your item arrives damaged or incorrect.
What’s Final Sale
Some items are not eligible for return due to their custom or intimate nature:
- Custom or bespoke orders (e.g., vow books, branded gifts, personalized scarves)
- Gift cards or digital downloads
- Clearance or “Last Chance” items
- Opened incense, used scarves, or worn accessories
Need an Exchange?
Want to exchange your handmade MAHA Treasures piece for another size, style, or color? Email us at care@mahatreasures.com and we’ll help as long as the item is eligible and available.
How to Start a Return
To begin a return or exchange, please email us with:
- Your order number
- The item you’d like to return or exchange
- A short note (optional, but appreciated!)
We’ll respond within 1–2 business days with next steps.
Our Craftsmanship Promise
Every MAHA Treasures product is handmade in Nepal in small batches. Slight differences in texture, color, or weave are part of the beauty, not flaws. These details are what make your piece one of a kind.
Thank you for supporting ethical, artisan-made treasures.
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